Benefits of Sage CRM to IT Management

AccTech Systems Sage CRM
Operational CRM provides support to “front office” business processes, including sales, marketing and service. Each interaction with a customer is generally added to a customer’s contact history, and staff can retrieve information on customers from the database when necessary.

The IT Administrator has the challenge of ensuring that all systems are working at their optimum level and that disruption to systems is minimized. Her role in choosing the right CRM solution was critical because it had to be one that could be rapidly deployed and easily customized with minimum cost or disruption to the business.

Her organization wanted a CRM solution that they could deploy quickly and easily so Sage CRM was the perfect choice for them. They were up and running in a week thanks to the expertise of Sage’s local on-the-ground business partner who really understood their requirements and helped ensure Sage CRM mapped to their specific business needs.

For the IT Manager, Sage CRM’s deep integration with their Sage ERP system was an added bonus. And because Sage CRM provides extensive configuration and codeless customization capabilities, she has been able to easily tailor the solution to her organization’s particular needs. Sage CRM’s open architecture reduced development time for seamless integration with other third party applications, speeding up deployment time and reducing the total cost of ownership.

The on-screen coaching throughout Sage CRM and the easy-to-navigate interface has also meant that her training time for new users has been kept to a minimum.

Benefits of Sage CRM to IT Management

  • Offers reduced TCO
  • Requires minimum configuration out-of-the-box
  • Lowers administration and deployment costs
  • Modern web services, service oriented architecture
  • Easy to integrate with third party applications
  • Easy to integrate with on-demand services
  • Offers integration with leading Sage ERP systems
  • Leverages previous investments in back-office solutions and internet technologies
  • Avoids “rip and replace” in the future
  • Offers system scalability and performance
  • Scalable solution to accommodate growth and change
  • Offers flexibility to adapt to unique business processes
  • Supports mobile and disconnected staff
  • Empowers end-users to be self-reliant around reporting requirements
  • Delivers enhanced security and privacy of customer and corporate data
  • Enables decreased administration associated with regulatory compliancy
  • Enables IT to spend more time on strategic projects rather than day-to-day issue resolution
  • Enables quick and easy batch import of users from a Windows® network with standard logins, increasing IT productivity and eliminating administrative overhead
  • Administrators benefit from a single point of entry from where they can manage existing Exchange users and add new users for ease-of-administration
  • Delivers point-and-click Exchange Integration for rapid development and ongoing administration