Microsoft Dynamics CRM



Microsoft Dynamics customer relationship management (CRM) solution empowers companies to market smarter, sell effectively and productively, and the best customer care. The solution provides tools like business intelligence, social insights and productivity. Microsoft Dynamics CRM is provided in the cloud, on-premises, or with a hybrid combination.

What is CRM and what can it do for my organization? Customer relationship management is a business solution that helps companies improve marketing, service engagement and sales. It helps to improve customer experience with their customers to drive organizational efficiency. CRM organizes and automates business processes that nurture customer relationships and satisfaction thus can help reduce costs and increase profitability across all interactions. It is through the effective use of marketing automation, customer service, and sales force automation that allows CRM to deliver the best return on investment (ROI).

CRM Provides:

  • Sales force automation:  Microsoft Dynamics CRM 2016 helps you drive more opportunities, drive more prospects, and close more deals.
  • Customer Care: With company-wide knowledge base services, Service level agreement escalations and automatic case numbering and tracking, you can take your customer care to new heights.
  • Marketing Automation:  Microsoft Dynamics CRM allows you to manage every aspect of the marketing process from campaign planning, deployment, analysis and testing.  Microsoft Social Listening watches social media to help you understand how people feel about your brands and company.
  • Field Services:  Industries with field technicians need to respond to and solve customer enquiries quickly out on the road, FieldOne from Microsoft Dynamics CRM can empower them to ensure high standards of customer service.