Dynamics 365 Customer Service


Next-level customer service

First impressions last, and in the customer service world, every interaction matters. The Dynamics 365 Customer Service solution helps companies rapidly respond to customer service queries by enabling employees to deliver reliable and efficient customer solutions. D365 Customer Service can help your firm improve the value you’re providing to customers whilst increasing brand loyalty and allowing them to interact where and when they need to. D365 Customer service features include: Self-service, unified experience, knowledge base, digital intelligence and omni-channel engagement.

Produce Loyal Customers

Effortlessly provide the service your customers expect through omni-channel engagement, meeting them wherever they are whilst providing reliable, personalized service.

Vital customer data to empower your agents

Dynamics 365 Customer Service can provide valuable information through a software app to your agents, empowering them to provide great customer care and make informed decisions.

Adapt to changing customer needs

Digital intelligence formed in a powerful and reliable cloud-based environment allows you to quickly respond to market and customer changes.


  • Give your customers great service on their choice of channel.
  • Track customer service cases easily within the entire customer service cycle.
  • Make strategic decisions with the help of digital intelligence.
  • Use advanced analytics to modernize your business.