Performance Management – Business Benefits
AccTech Systems is committed to providing professional services firms with a complete set of solutions to help them improve their bottom line. Working with industry experts in services businesses spanning accounting, audit, law, and business consulting, AccTech offers an integrated set of solutions to help firms address their current and emerging business challenges. AccTech can help professional services firms achieve operational excellence, improve practice management, and deliver a better client experience. This ultimately leads to higher firm revenue and profit.
Practice Performance Management – Business Benefits
Microsoft’s integrated infrastructure gives people at professional services firms the technology they need to manage business performance through improved service quality, timeliness, and efficiency; build and sustain client connections; recruit, retain, and motivate top talent; enable a mobile workforce; improve compliance; and deliver distinctive client service experiences to stand out in the marketplace. Specific benefits include the ability to:
- Better identify and leverage employee capabilities and address needs
Targeted searches of talent pool more easily identify and direct employee capabilities, and active performance planning, evaluation, and review help to drive professional and career growth. When employees feel actively cultivated as unique assets, improved morale increases retention, firm culture speeds recruitment, and cost control improves.
- Link client needs with internal teams best able to address them
More informed insights about the firm’s workforce, delivered through dashboard-based pipeline reporting and monitoring, helps leaders better identify and leverage employee capabilities to address client needs.
- Tailor service offerings to client needs
The ability to integrate event, service history, and financial Key Performance Indicators (KPIs) creates more holistic CRM, giving firms the tools to identify and predict client behaviour; anticipate clients’ future needs and growth; understand client potential to use a wider array of firm services; and improve the ability to shape services packages that meet client needs while preserving profit margins.
- Turn fragmented insights into a global view of shared strategic objectives
With reporting, monitoring, analytics, and practice management tools on a single platform, employees can more easily turn content into insight to inform a global view of shared strategic objectives. They can also more easily share and leverage managerial knowledge and experience across departments to jointly drive business performance.
- Make decisions that align with strategic objectives
Dynamic reports and scorecards that synthesize practice management data from a broad range of systems, combined with analytics tools for drill-down analysis of both dynamic and static data sources, enable faster and deeper insight that helps business decision makers to facilitate effective firm-wide execution on strategic objectives.