Client Management – Solutions
AccTech Systems is committed to providing professional services firms with a complete set of solutions to help them improve their bottom line. Working with industry experts in services businesses spanning accounting, audit, law, and business consulting, AccTech offers an integrated set of solutions to help firms address their current and emerging business challenges. AccTech can help professional services firms achieve operational excellence, improve practice management, and deliver a better client experience. This ultimately leads to higher firm revenue and profit.
Client Experience Management – Solutions
Microsoft CEM solutions are built on an integrated technology infrastructure that serves the needs of increasingly global professional services firms. As firms respond to these challenges, they are shaping a set of technology needs that span firm-client collaboration, streamlined information supply-chains, and continuous improvement in service quality. Microsoft Client Experience Management solutions are helping to meet these technology needs through three targeted solution areas:
- Client extranets
Enabling clients to work more closely with the firm’s professionals in online workspaces gives clients visibility into the firm’s progress against deliverables. That transparency creates a foundation for trust as well as service team accountability. Growing anywhere, anytime access and availability emphasizes professionals’ roles as trusted advisors and reinforces client intimacy. To help professionals meet the rising client expectations, client extranets offer a growing array of innovative and value-added communication and collaboration tools, all based on familiar and easy-to-use technology.
- Data exchange
Data exchange capabilities and tools based on open standards improve interoperability and simplify communication and information-sharing between firm and clients. These solutions help professionals ensure data transfer, manage and reduce privacy risks, protect information against inappropriate use and expand the range of records available to support technical opinions and decisions.
- Survey and respond
Monitoring client feedback and ensuring that it is shared and acted upon within the firm is critical to continuous improvement and innovation in client service. Web-based surveys with integration into performance review processes and escalation paths for important findings help the firm identify opportunities for change, garner executive interest and support, and demonstrate commitment to client service.